How to Order At Milaneze.Com?
Placing an order on Milaneze.cm is easy. Just follow these simple steps.
By using the menus on of the left side of the page, you can browse Milaneze.com by Brand, Category, and type of product. You can also search for a specific item by using the "Search", located in the upper right-hand corner on every page of the store. To access more information about a product, click on the image, the name of the product, and you will be taken to the item's product detail page.
Using The Shopping Bag
To place a product in your shopping cart, select size and quantity, and then click the "add to cart " button on the right side of the product detail page. Use the menus on the left to continue browsing, or click "place and order" to complete your order. Remember, by clicking the link in the upper bar of your screen, you may view your shopping bag at any time. This allows you to add, change or delete items whenever you like.
When you're ready to complete your order, be sure to review all of the items you've placed in your shopping cart. If you decide that you don't want a particular product, change the quantity of this item you do not wish to purchase to”0” and press “update” button below . Once you have all the items you wish to purchase, click the "PLACE AN ORDER BUTTON" button.
How to use DISCOUNT CODE ?
From time to time, we send and exclusive Promotional Discount Codes to our existing customers and subscribers.
To use Discount Code you received by e-mail, please, choose items you like, make an Order, and at the Check Out page – enter this code to the Icon,
below “Subtotal”. When, press "Update" button located below . You will see the new, adjusted price (“Total”) right away.
Please, take a note:
Most of the Discount Codes we sent have expiration date and valid for ONE purchase Only
. To take a full advantage of the offer, choose carefully not to forget to buy all items You like.
If You have a problem with the Discount Code – please do not hesitate to contact our customer support via Live Chat.
Shipping and Billing
Once you've clicked "PLACE AN ORDER BUTTON" you'll need to provide your billing and/or shipping information-. If this information is already I file, please check it. Make sure everything is correct. Then click on "Buy NOW" button. Be sure to review all of the information you provided, and make any necessary changes before clicking the "BUY NOW" button and go to the payment page(be sure to note: billing address must be entered exactly as it appears on your credit card statement ). In the payment page we accept Visa, MasterCard and Bank Transfers via InPay . If you're paying with a credit card, enter the number without spaces or dashes and fill the CVV2 box with the three-digit number printed on the back of your credit card. Then click "PAY" and place your order.
Credit Cards : Visa/Master Card payments.
For credit card payments: billing information must match shipping information
. If not, the order cannot be processed until the proper information is received. The "Ship To" address must also be the same as your credit card billing address
. This is for your safety and ours.
If you wish to ship your order to a different address (as a gift for example), You must call Your Credit Card company to add an additional "Ship To" address, then provide the alternate address and Your bank/credit card's phone number on the back of the card in the order notes so we can verify the information.
If the address and phone number are not provided in the order notes, we can only ship to the billing address!
Verification may cause a slight delay in the shipment of the order. To help expedite the process, please contact our Customer Support Service and they will send you a Special form, which you have to fill and return to us.
IF you want to ship to an alternate address, we recommend using Western Union or Direct Bank Transfer Service to avoid any processing delays.
Bank Transfer: InPay
Milaneze.Com accept on-line Bank Transfer only trough InPay
. InPay Founded in 2007, InPay's vision is to become the preferred provider of real-time online bank payment solutions for internet retailers worldwide. InPay is fully owned by the Danish investment company NetGroup holding and is located with the headquarter in Copenhagen Denmark and an office in London, UK.
How do I as a shopper pay with InPay?
InPay is a secure e-payments system that allows you to pay with your online bank at webshops that support InPay.
InPay works in these 5 simple steps
You find something at an e-commerce site that you want to buy and go to the checkout page.
The Milaneze.Com have an agreement with InPay. When you are ready to pay for your order, the Milaneze.Com sends you to InPay.com to pay for your order.
At InPay .com you select your bank from a list of banks that we support.
At InPay .com we now give you clear instructions on how to use your online bank to pay the correct amount to InPay's bank account.
At your online bank, you transfer the money to the bank accounts details given at InPay - just like you would transfer money to another person.
When the money has been received by InPay (typically within a few seconds), InPay will inform the InPay that the payment has been received and you will be returned to the e-commerce site automatically.
(If we do not have a bank account in the same bank as you, we will explain how you can transfer to another of InPay's bank accounts. In this case it can take up to 72 hours before your payment is registered. But as soon as it has been registered the Milaneze.Com is notified immediately.)
You can always check the status of your payment on this page
Shipping & Handling
Where do we ship to?
We ship worldwide to over 80 countries through DHL Express Courier. Check our shipping costs, delivery times and shipping options at shipping page.
Does the shipping cost depend on how many items I order?
Yes, we charge you exact sipping cost and to help you save money, we weight every item before it is offered at the store. At the end of your shopping, our system will automatically calculate the weight of the parcel and you will be charged an exact cost of it.
How much does the shipping cost?
Shipping cost varies on country destination. Please see the shipping chart at ;Shipping page.
Can you give me an approximate weight of the jeans and t-shirt?
The approximate weight of one pair of jeans is about 800 gr. One t-shirt is about 300 to 500 gr. Shoes are about 2-3 kg.
Do I have to pay for Taxes and Customs Duties?
Unfortunately, in some cases, your country Custom and Revenue office may charge you taxes and duty. Please, be aware, that we could not be held responsible for any of this charges. To help you to avoid duty, we ship your item(s) as a "GIFT" and low commercial value. However, if the charges are applied, this is your responsibility to pay it.
*Why my order shipped in a few different parcels, and not at the same time?
We send large order is a few different parcels for few reasons. The First one is TO HELP YOU TO AVOID EXTRA DUTY AND TAXES- large parcels attract an attention of the custom officers and usually stopped for the evaluation.
The Second reason is that: Milaneze.Com uses a several warehouses. The location of the Purchased Item will determent from which warehouse the product is shipped. Milaneze.com will cover all extra charges related to separate shipping.
The Maximum weight of the parcel we ship is about 2 kg.
*I received a first part of my Order, what should I do?
Please, send an email to our customer support or contact us via Live Chat. The second part of your order will be shipped momentarily.
*To ship a few parcels cost more than one, who pay for it?
YES, to ship few parcels cost more than to ship one, HOWEVER, to help you to avoid Extra Charges, WE COVER THIS EXPENSE. It`s dos not cost you anything.
Where’s my order?
If you wish to know the status of your order please click here and you can track your shipment with DHL . A page of DHL will appear and you can check the status of your order simply to entering your tracking number in the field.
Do You ship FREE with the purchase of $200.00 and over?
YES, but to selected countries ONLY. Please, check the list of the countries at : Shipping page.
Are your products covered by warranty ?
At Milaneze.com you find only authentic clothes and accessories from different sources, ranged from the latest collections of the most famous fashion designers to the end of the lines and over production.
In our company each and every product is checked by, specific personnel to guarantee severe quality standards.
That's the reason why we don't send workmanship defective items.
All items sold are new with all tags attached.
Most items are covered by the manufacturer’s warranty and Milaneze.Com will replace or refund a defective item.
Are your products authentic?
We proudly stand behind the genuineness of our goods. All items sold with Original Tags and holograms. You can ask our customer service about the different authenticity devices used by designers. We guarantee the authenticity of all our products 100% money back. Milaneze.com is a Verified by Visa, Master Card and InPay merchant.
Check your order status
When Will I Receive My Order?
We usually process orders within 24 hours, but in some cases it can take up to 48 hours. To calculate when you will receive your order, you need to consider the processing. The estimated delivery time is 2-3 days Worldwide, however in some case, if parcel stopped at the custom for the evaluation , it may take longer.
Please note the following:
Credit card authorization and verification must be received prior to processing.
Milaneze.Com reserves the right to hold orders for review.
Milaneze.Com reserves the right to cancel orders containing information that cannot be verified.
A business day is Monday through Friday, except holidays.
Milaneze.Com estimate your delivery date at the end of your order review procedure.
If you provide a valid e-mail address when you order, you will receive an e-mail confirming that your order has been shipped.
Check Your Order Status
After placing your order you will receive an email of confirmation which contains your order number and summary. You will also receive an email with the parcel’s tracking number soon after we ship your merchandise. Immediately after receiving the tracking number in your mailbox you'll see only the data of the departing origin. Please remember that some hours are necessary for every update of the tracking data.
Click here to track your shipment with DHL.
Store Locations and catalogues.
do you have a store in ... ?
We sell exclusively on-line, as in this way we are able to provide our designer products at accessible prices.
do you have a catalogue?
We unfortunately do not have a catalog as our product range is updated too frequently
if I see a pair of shoes on the site that I want to order, but my size is not shown, will it still be available?
Unfortunately, if the size is no longer shown next to the picture of the product, it is unlikely that we can get it in. You can always get in touch with us to make sure though.
I saw a product which is no longer online. Will you be getting it in again?
Normally, all products shown on the website are part of a one-time supply and so it is unlikely that we can get the same product in again. If there is something special you saw and can't find anymore, write us and we'll try to see what we can do for you.